Blog

Expert insights on cloud technology, AI, and digital transformation

CCaaS

May 15, 2023

The Future of CCaaS: Beyond Voice to Omnichannel Excellence

How Amazon Connect is transforming customer service with AI-powered omnichannel capabilities

By Cortez Polk

Generative AI

April 28, 2023

Practical Applications of Generative AI for Business in 2023

Moving beyond the hype: How businesses are implementing generative AI for tangible results

By Cortez Polk

SaaS Security: Protecting Your Cloud Applications in an Era of Advanced Threats

SaaS Development

April 10, 2023

SaaS Security: Protecting Your Cloud Applications in an Era of Advanced Threats

Essential security practices for modern SaaS applications and how to implement them

By Cortez Polk

DevOps

March 22, 2023

DevOps Automation: The Path to Continuous Everything

How to achieve continuous integration, delivery, deployment, and beyond with modern DevOps practices

By Cortez Polk

AWS Cost Optimization Strategies That Actually Work

AWS

March 25, 2023

AWS Cost Optimization Strategies That Actually Work

Practical AWS cost optimization guide covering right-sizing, reserved instances, storage optimization, network costs, serverless vs containers, automated monitoring, and FinOps practices with real case studies

By Cortez Polk

Microservices vs. Monoliths: Choosing the Right Architecture for Your SaaS

SaaS Development

December 11, 2024

Microservices vs. Monoliths: Choosing the Right Architecture for Your SaaS

A comprehensive guide to architectural decisions for SaaS products with migration strategies and decision frameworks

By Cortez Polk